The Lead Data Analyst will play a critical role in the CCST team, working in partnership with the Quality Assurance team. The role involves managing client inquiries, analyzing banking datasets, and leveraging advanced data manipulation skills. This position requires proficiency in SQL, and experien
About the role
Collaborative Environment: Work closely with client-facing teams to enhance service delivery and client satisfaction.
Quality Focus: Engage with the Quality Assurance team to ensure data accuracy and integrity across all analyses.
Career Growth: Opportunity to progress within the organization by leveraging strong technical knowledge and expertise.
Skill Development: Enhance your skills in data analysis, visualization, and client management through continuous learning and development.
Global Exposure: Be part of a diverse team that operates across different time zones, promoting a global mindset and cultural understanding.
What you will do
- Client Management & Inquiry Resolution: Act as the primary contact for managing and resolving client inquiries, ensuring exceptional service and satisfaction.
- Data Analysis & Insights: Analyse client questions to uncover actionable insights that support strategic business decisions.
- Quality Assurance Participation: Participate in the execution of sampling workflow and quality assurance initiatives to enhance data accuracy and reliability.
- Data Visualization: Design and develop intuitive Power BI dashboards to facilitate effective data visualization for stakeholders.
- Advanced Data Manipulation: Employ advanced SQL and Python skills for comprehensive data manipulation and analysis, driving product enhancement.
- Cross-Functional Collaboration: Collaborate with cross-functional teams to ensure data initiatives align with organizational objectives, fostering a global mindset.
- Shift Adaptability: Adapt to varying shifts as required, ensuring consistent and reliable support across diverse time zones.
What we are looking for
- Proven experience working with banking datasets and managing client inquiries.
- Proficiency in SQL for data analysis and manipulation.
- Ability to work in varying shifts to accommodate global business needs.
Perks and benefits
- Health budget
- Learning budget
Skills
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